The intention of this research was to examine relations of emotional labor with selected motivational aspects (psychological empowerment and interactional justice) and their effects on job behavior (responsible organizational behaviors and job performance). A total of 182 participants employed in the positions of waiter (145) and receptionist (37) of the company Jadranka hoteli d.o.o participated in the research. Applied questionnaires were as follows: emotional labor strategy scale, interactional justice of guests scale, psychological empowerment scale, service-oriented organizational citizenship behavior scale and self-assessment of job performance. The results show that the strategies of emotional labor, psychological empowerment, and interactional justice of guests explain a big part of the variance in service-oriented organizational citizenship behavior and job performance. Among the strategies of emotional labor, deep acting stands out as a significant predictor of criterion variable, while among the dimensions of psychological empowerment, competence proves to be the most significant predictor. The perception of guest’s interactional justice contributes very little to the explanation of the outcome variables. Despite the shortcomings, the research confirmed the assumptions about the connection between emotional labor, motivational states and job behavior of employees in service industries.